envoyatHome Digital Caregiver Purchase Terms
The envoyatHome Digital Caregiver requires both equipment and a services subscription. Please read and agree to our Purchase Terms before you order.
- envoyatHome Digital Caregiver Subscription Service
An envoyatHome subscription must be ordered for each Care Recipient. A subscription requires an envoyatHome Standard Equipment Package for activation of services. Activation occurs on the day equipment is installed in the Care Recipient’s residence.
Customer Care for the Primary Caregiver is included with each subscription. Customer Care can be reached via email at CustomerCare@envoyatHome.com or 856.681.0076 between the hours of 9AM and 8PM ET Monday through Friday excluding holidays. Only the Primary Caregiver can access Customer Care services.
The first monthly payment is made on the 15th day after the equipment is delivered or the day the subscription is activated, whichever comes first. Payments are monthly thereafter. If the first payment is made on the 29th – 31st of a month, payments for shorter months are due on the last day of the month. For example, if a January payment is due on January 31, the February payment is due on February 28.
The Primary Caregiver may cancel a subscription at any time by contacting envoyatHome Customer Care. There is no refund for a partial month of service.
- envoyatHome Equipment
One envoyatHome Standard Equipment Package is required for each envoyatHome Digital Caregiver Subscription. The Standard Equipment Package is sufficient for most envoyatHome implementations. We recommend the Assessment Tool to determine whether additional equipment is required. Additional contact, motion, or specialty sensors are sold separately.
The envoyatHome Virtual Installation Service is included with each Standard Equipment Package order. Delivered via live video call, an envoyatHome representative will guide the Primary Caregiver through the equipment installation including connecting the Hub to the home router, placing sensors, registering additional caregivers, and activating services. Virtual Installation must be scheduled within 30 days of equipment delivery. Upon equipment delivery, envoyatHome will email the Primary Caregiver at the email address provided to confirm an installation appointment.
The Primary Caregiver or their installation representative must be onsite at the Care Recipient’s residence for the Virtual Installation. Even if the Primary Caregiver is not present for the installation, they must participate (remotely) for the activation of services.
One hour is reserved for a Virtual Installation.
A Standard Equipment Package can be returned for a full refund (excluding shipping, taxes, and fees paid) within 30 days of delivery or before installation, whichever comes first. The product must be returned with all original parts in new and unused condition. This includes the hub, sensors, packaging, boxes, adhesives, inserts, batteries, and cables. Equipment returned with torn boxes, used adhesives, missing parts, or signs of use (damage, scratches, paint, dirt, dust, depleted batteries…) is not eligible for refund.
Once installed, envoyatHome equipment is not returnable for refund.
Customer pays all shipping charges for a return.