Never Home Alone is a service providing family caregivers actionable insights into their loved one’s behaviors at home – behaviors that might put an elderly person’s safety or wellness at risk.

Never Home Alone answers the question “Is my loved one ok RIGHT NOW?” with 24-hour, 7 day a week remote monitoring that sends notifications in real time to a caregiver’s and/or family members’ mobile phone(s) when a senior may be at risk.

The service also answers the question: “How can I keep my senior living independently longer?” We help by reporting subtle changes in behavior that may be indicative of safety, wellness, or cognitive issues.
This critical component of the Never Home Alone service empowers caregivers and clinicians to intervene earlier, make care decisions based on objective data, and ensure seniors enjoy the financial and social benefits of aging in place for as long as possible.

Never Home Alone digital caregiving consists of inconspicuous smart home sensors and a small internet hub placed in your senior’s living space plus unlimited use of our intuitive, user-friendly app so your authorized team of caregivers and family members can receive notifications and view data.

• Toileting and bathroom concerns
• Morning waking and evening retiring
• Safety and risks around hazards like stairs, thresholds, basements, attics, garages
• Nutrition and hydration concerns via access to fridge, freezer, cabinets, drawers
• Social isolation concerns
• Sleep concerns
• Physical inactivity, physical overactivity, sedentary behavior concerns
• Exercise and activity concerns
• Wandering, pacing, and elopement concerns (clinical criteria as determined by your clinician)
• Day/Night confusion
• Leaving home and returning home routines
• Home temperature extremes with optional sensors
• Window or door open with optional sensors
• Water overflow or leak with optional sensors
• Remote control of door locks with optional, compatible locks. (Remotely unlock a door for a neighbor or first responder or unlock a door for a senior who’s forgotten their keys)
• Remote control of garage door with optional, compatible automation
• Eating (via cabinet or fridge access)
• Hydration (via access to cabinets or fridge)

Never Home Alone e is delivered with everything you need for full, comprehensive caregiving. You’ll receive 8 smart home sensors, an internet hub, and the Never Home Alone app for as many caregivers to download as you like.

Our standard equipment package is ideal for an average sized home or apartment. All you need is internet service, an empty port on your loved one’s home router, and power for the hub.

Never Home Alone uses small, smart home sensors that are inconspicuous, discreet, and easily blend with any decor. They securely affix to surfaces with residential grade “no damage when removed” double sided tape, much as you would affix holiday decorations.

Our standard equipment package provides enough sensors for a typical home. Please give us a call if you have an unusual number of exterior doors, staircases, or more than 2 bathrooms. Extra sensors may be required. Extra sensors are reasonably priced. The monthly monitoring charge does NOT increase with added sensors.

Our goal is to make care affordable and accessible for almost everyone. You’ll pay a one-time fee for the equipment, then a monthly subscription fee for the service. Please call us for pricing. (Financing up to 12 months is available.)

There is no long-term obligation. If you no longer need the service, just call us to cancel or contact envoyatHome Customer Care.

No. You can include as many caregivers on your team as you like for the same low monthly fee.

With our virtual setup service (included) you place Never Home Alone sensors around your loved one’s home and connect the internet hub to their router. With clicks and swipes in our app, you personalize Never Home Alone’s care plan for your loved one’s behaviors, focusing on the specific behaviors that concern you as a caregiver or family member.

As your senior lives normally in their home, Never Home Alone  translates their motion, activity, and movement into “behaviors”, then compares those behaviors to your care plan in real time. When your loved one may be at risk, everyone on your care team receives an immediate notification on their mobile phones.

We also give you insight into your loved one’s behaviors over time, so you can see subtle changes that may only occur when your loved one is alone – often not obvious to family or friends. You can change the care plan as your loved one’s behaviors change, so you’re always on top of your loved one’s care.

Please give us a call to discuss your specific care concerns so we can help you determine whether Never Home Alone is a fit. Most pets are compatible with our system.

Never Home Alone can be effective in almost any home with internet service – we haven’t found an incompatible one yet! It is theoretically possible, however, that some very unusual floor plans may require extra sensors or may limit the available features.

Never Home Alone has no cameras, no microphones, no listening devices, and no wearable technology. There’s no video surveillance, no eavesdropping, and no GPS tracking.

Once installed and personalized, Never Home Alone is virtually maintenance free. The sensors are powered by long lasting batteries. While the batteries often last over a year, we remind you to replace them yearly. If the battery is low before then, you’ll receive a notification through the app.

Caregiver notification of a power or internet outage is built in to Never Home Alone. You’ll receive a notification if the power goes out – a real benefit in extreme weather.

During the outage, monitoring will be unavailable, but when the power or internet is restored, Never Home Alone will automatically restart, and monitoring service will resume. There is nothing for your loved one (or you) to do!

Absolutely. Never Home Alone has many clients who supplement part-time in-home care with Never Home Alone to provide a 24-hour, 7-day a week blanket of protection.

Yes. Your Senior Home Services CareTeam will discuss your specific care concerns and your loved one’s living situation.

Absolutely! Never Home Alone can overcome some of the limitations of PERS buttons.

Never Home Alone is entirely passive, meaning your senior doesn’t have to push a button to engage Never Home Alone. There’s no charging or devices to misplace or conspicuous lanyards or buttons to push. There isn’t even a power switch.

Most importantly, your loved one doesn’t have to recognize a risky situation and make a decision under duress to engage Never Home Alone. It’s always on.

With a tap on our app, Never Home Alone shows you all the behavioral data collected via your care plan over time. It’s presented to you in easily understandable charts, graphs, and narratives that makes it easy to see subtle changes in your loved one’s behaviors, routines, or risk factors.

While Never Home Alone is never a substitute for medical advice, caregivers have recognized subtle symptoms of cognitive decline and memory concerns, UTIs, or the need for more supervision.

Sharing Never Home Alone data at a doctor’s visit overcomes the limitations of reluctant senior self-reporting, casual observation by non-clinicians, or a senior’s inability to self-recognize concerning issues. Never Home Alone data is objective, consistent, and contextual, giving your clinician better insight.

Many symptoms of cognitive decline, dementia, memory loss, etc., can be identified through behaviors at home. For example, Never Home Alone has alerted caregivers to signs of day/night confusion, night wandering, sundowner’s syndrome, door confusion, pacing, insomnia, anxiety, and even lack of eating and drinking.

One client was alerted to her father leaving his apartment at 4 AM during a blizzard – he was quickly and safely intercepted thanks to a real time notification from Never Home Alone.

Another family was notified when their mother’s overnight bathroom frequency increased. She was diagnosed with a UTI by a physician.

Families have brought Never Home Alone data to doctor’s appointments, resulting in changes to medications and new diagnoses.

It might surprise you that, yes!, we have many clients who live in senior living or assisted living. Why? Because senior living isn’t the same as senior care. 

We have families who use Never Home Alone to validate that loved ones receive contracted services like bed checks, nurse visits, meal deliveries, toileting assistance, etc.

A family with a senior living alone in any arrangement is a candidate for Never Home Alone.